Simply use our contact form or write an email to: info@mizudashi-masters.de

Alternatively, you can reach us at this number: +49 176 70463570

During the week our customer service will respond within 5 - 10 Min . We try to answer all questions and requests as thoroughly as possible, so we ask for your understanding if it should take a little longer.

Waiting times may vary on weekends .

We offer a shipping option for your orders:

DHL parcel: 4.90€

Free shipping is available from 59€ .

How do I find out what shipping costs I will incur?

The shipping costs are displayed directly in the shopping cart and during the checkout process.

If you have any questions about shipping options:

Our customer service will be happy to help you if you have any questions about shipping costs or options. We will make sure that your shopping experience is as pleasant as possible.

If you are not completely satisfied with your purchase, you may return unopened products within 30 days of receipt for a full refund. Please contact our customer service for return instructions. We strive to make the return process as simple and customer-friendly as possible.

After your order has been shipped, you will receive a shipping confirmation email with a tracking number . You can use this number to check the delivery status of your order on the shipping provider's website . If you have any questions about the shipping status, we are always available to help.

You can only change your order by email . Simply write us a message and our staff will quickly take care of your request. Due to our fast shipping, adjustments can be made just a few hours after receipt of the order.

We can subsequently change the following details for you:

- Shipping information

- Your first and last name

- Your email address

- Your phone number

Please contact us as soon as possible after placing your order to cancel it. However, please note that we cannot cancel orders that have already been dispatched.

At your home in 1-2 working days (DHL parcel)

We usually ship within 24 hours of receiving your order and accept no liability for delays caused by the shipping service provider.

The time of the order has an influence on the delivery speed

Orders placed before 3pm are dispatched the same day and sometimes arrive at the desired address the next day .

Once your order has been shipped, you will receive a shipping confirmation with tracking details.

We accept a variety of payment methods to offer our customers maximum flexibility .

• credit cards (Visa, MasterCard, American Express)
• PayPal
• Apple Pay
• Google Pay
• Sofortüberweisung / Klarna
• Shop Pay

Yes, simply enter the address of the desired Packstation in the address field and enter the name of the Packstation in the line below.

(e.g. Packstation 000)

In this case, we ask you to send us your order number and a photo of the damaged product . Please report the damage to us within 24 hours of receiving your order so that we can process your complaint . Otherwise, we will unfortunately not be able to take your complaint into account.

Our commitment to the environment

At Mizudashi Masters, protecting our planet is particularly important to us. We understand that every action counts when it comes to minimizing our carbon footprint and promoting positive environmental impact. That's why we've chosen to do our part through sustainable shipping practices.

CO₂-neutral shipping with DHL GoGreen

To ship our products, we use DHL GoGreen, DHL's CO₂-neutral shipping program. This means that for each of our deliveries, the CO₂ emissions generated by transport are calculated and offset by investments in global climate protection projects. In this way, we help to neutralize the carbon footprint created by shipping our products and support projects that have a positive impact on the climate and the environment.

The bottle should be thoroughly rinsed under warm water . There is no need to use detergent or soap , but it will not have any negative consequences . If necessary, you can use a gentle brush to remove residue. Make sure all parts are dry before reassembling to avoid buildup.

All parts of the Mizudashi bottle except the glass body are dishwasher safe , so you can safely put it in the dishwasher to clean it.

Yes, the Mizudashi bottle is leak-proof as long as it is assembled correctly . Make sure the gasket is correctly inserted between the designated edge and the thread before closing the bottle. This way, you can take it with you without worrying about tea leaking.

After you have put the water in the Mizudashi bottle, you should wait a few minutes so that the tea leaves can open and no leaves pass through the filter when you shake it. You can then shake the bottle gently to speed up the infusion . Then let the tea steep for the desired amount of time before enjoying it. The steeping time can vary depending on how strong you want the tea to be, from about 10 minutes to a few hours , for example overnight.

The Mizudashi bottle is made of high-quality materials and can easily handle infusions up to 70 degrees Celsius . Nevertheless, it was not specifically designed for making hot tea, so care must be taken, especially when handling the bottle when it contains hot liquids .

Japanese green tea is known for its complex production , limited cultivation areas and special processing techniques , compared to other types of tea. Organic cultivation in particular is not easy to implement. Therefore, Japanese green tea offers a first-class quality that is valued worldwide.

Our teas can be brewed several times. Some varieties can be brewed at least 2-3 times , some even up to 4-5 times . The taste profile changes from infusion to infusion, so you can taste the multifaceted variety of flavors of the tea.

Yes, green tea offers numerous health benefits . It contains antioxidants that can fight inflammation and boost the immune system. In addition, regular consumption of green tea can reduce the risk of heart disease and support heart health.

Mizudashi, the Japanese method of cold brewing , differs from traditional hot brewing methods in that it involves cold extraction, ideally with ice cubes in the refrigerator over a longer period of time. This gentle brewing method allows the delicate , sweet flavors of the tea to be highlighted while minimizing bitterness . Mizudashi offers a refreshing taste experience, ideal for the warmer months or as a refreshing alternative to hot tea.

Green and black tea can of course be a little bitter , which is often desired . However, the way the tea is prepared has a strong influence on the taste. Water that is too hot , brewing for too long or too much tea can increase the bitterness . You should follow the preparation instructions to get the best possible brew. A generally less bitter option is the Mizudashi method . Cold preparation makes every tea milder and more pleasant to taste.

Ideally, tea should be stored airtight , cool , dry and protected from light to preserve its quality and aroma. Avoid direct sunlight , moisture and strong odors . Black tea has a longer shelf life than green tea, which is more sensitive and can lose its aroma more quickly. Opened packages should be consumed within 4 to 6 weeks .

All teas undergo an initial inspection in Japan , and German customs also carry out regular spot checks . In addition, almost all teas are tested in Europe for residues and radioactivity . Our teas can be enjoyed without any concerns.

We source our products exclusively from reputable and experienced importers and wholesalers in Germany who subject their goods to strict controls in accordance with EU directives . In particular, we work with suppliers who have their products regularly analyzed in the laboratory and provide the relevant certificates.

Click here for the analyses.

Ordinary tea bags often contain inferior tea made from crushed or powdered leaves, which not only reduces the taste but often also contains plastic in the bags that is harmful to health. Our pyramid tea bags, on the other hand, are made from environmentally friendly cellulose and are filled with high-quality , carefully selected leaves . This not only ensures an intense aroma, but also preserves the tea's valuable nutrients. Our tea bags therefore offer an incomparable taste experience and set new standards in quality and sustainability.

Japanese green tea is known for its laborious production , limited cultivation areas and special processing techniques , which increase its price compared to other types of tea. Organic cultivation in particular amplifies these costs. Nevertheless, Japanese green tea offers premium quality and the ability to be infused multiple times , which makes up for its value.

Tea bags are practical and uncomplicated because they are already portioned and do not require additional measuring . Compared to loose tea, they are easy to prepare because there is no need to filter after brewing. Our tea bags are made from high-quality leaves , which guarantees an intense and delicious infusion . You can brew them quickly and they are ideal for quick tea lovers or for relaxed cold infusions.

Our tea bags are designed to be used more than once . You can remove the tea bag after the first brew and reuse it for another cup of tea. This convenient feature allows you to fully enjoy the taste and aroma of your favorite tea while reaping the benefits of multiple use.

Japanese Matcha tea is known for its complex production , limited production quantities and special processing techniques , which increase its price compared to other types of tea. Organic cultivation in particular increases these costs. Nevertheless, Japanese Matcha tea offers an incomparable quality , which is reflected in the taste.

Matcha is rich in antioxidants that can fight inflammation and strengthen the immune system . The amino acid L-theanine it contains promotes relaxation and concentration . In addition, matcha supports fat burning and can boost the metabolism . Studies suggest that regular matcha consumption can also reduce the risk of cardiovascular disease .

To prepare matcha you only need a matcha whisk . Additional accessories such as a matcha sieve make the matcha even easier to prepare, but they are not necessary.

Store your matcha tea in a cool , dry place , ideally in an airtight container to minimize moisture and air contact . The refrigerator can be a good option, but make sure the matcha stays dry and does not come into contact with strong-smelling foods . Our matcha tins offer an ideal solution for long-term storage of your matcha tea to preserve its delicious aroma and quality.

All matchas undergo an initial inspection in Japan , and German customs also carry out regular spot checks . In addition, almost all matchas in Europe are tested for residues and radioactivity . Our matchas can be enjoyed without any concerns.

We source our products exclusively from reputable and experienced importers and wholesalers in Germany who subject their goods to strict controls in accordance with EU directives . In particular, we work with suppliers who have their products regularly analyzed in the laboratory and provide the relevant certificates.

Click here for the analyses.

Cleaning a Kyusu requires care. It is recommended to clean the sieve thoroughly with a brush (e.g. toothbrush) after each use to remove any residue. Be careful not to use detergent as this could affect the patina that forms over time and has a positive effect on the taste of the tea. Ideally, the Kyusu should be rinsed thoroughly immediately after use . To avoid the formation of mold, it is advisable not to put the lid on until the pot is completely dry.

The clay of a Kyusu can have a decisive influence on the taste of the tea. From the well-known "Banko-Yaki" clay to other variations, each clay has its own characteristics . Some pots with a porous structure absorb fine water particles and thus soften the taste , while denser clays can intensify the aroma for a stronger note. These subtle differences make each infusion a unique experience that underlines the variety and beauty of drinking tea. Due to the individual properties of the clay, each Kyusu can bring a very special nuance to the tea that connoisseurs appreciate.

It is advisable to brew each type of tea in its own teapot rather than mixing all varieties in one pot . The aromas and flavor profiles of the different teas can vary and settle in the teapot, which can lead to unwanted mixing . While it is ideal to use one type of tea per pot to tailor the patina of the kyusu to a specific flavor, this is often not practical for casual drinkers . In such cases, it is better to organize the teapots by processing and flavor styles . For example, you can brew sencha , kabusecha , and gyokuro in one pot , while other varieties such as genmaicha , bancha , stem teas , black tea , and hojicha should each have their own pot . This way, the flavor of each tea remains authentic and can fully develop .

Stainless steel strainers typically feature a finer structure that tends to allow fewer tea particles to pass through and allows for easier cleaning . They are particularly practical for teas with very fine leaves or particles . In contrast, clay strainers are often handcrafted and represent a more traditional approach. In addition to their functionality, clay strainers also contribute to the aesthetics of the tea experience , developing a unique patina over time that can positively influence the taste of the tea.

Yes, teapots are very suitable for cold infusions. The desired leaves are placed in the teapot with a few ice cubes, water is poured over them and the pot is ideally placed in the refrigerator. This way, the tea brews slowly and coolly, creating a refreshing and delicious infusion . The brewing time varies depending on the type of tea and the desired intensity of flavor and can be from a few minutes to 12-16 hours .